Ask the buyer, not the pixel. See which channels actually sell. Same price as you grow.
One question on your Thank you page. Sales by answer on your dashboard.
Free until launch. No code to add, and it appears only after payment.
- Runs inside Shopify’s checkout
- Reads no customer names or emails
- Still shows if our servers don’t
Why it works
Pixels guess. Buyers know.
Privacy settings and ad blockers hide a lot. The person who just paid doesn’t.
Your bill shouldn’t grow when you do.
Many survey apps charge more as your orders climb. Ours stays the same, every month, every store size.
The orders no survey can reach, counted anyway.
AI assistants, POS and draft orders never see a Thank you page. We label them instead of losing them.
How it works
Pick a question
Start from a template or write your own.
Place it
A couple of clicks in Shopify’s checkout editor. No code, no theme changes.
Watch sales sort themselves
Orders and revenue by answer, new and returning, within minutes.
Live preview
Try it with your own answers.
Change the question, add your channels, then tap an answer like a customer would.
Survey settings
Grid tiles use Shopify’s own grid: two columns on wider screens, one column on phones.
Colors come from your checkout
The survey uses your store’s checkout branding: colors, fonts and corner style, with no extra setup. The preview shows one sample color.
Preview · Shopify Thank you page on a phone
$19 a month. That’s the whole price.
- Unlimited orders, answers and surveys
- Every feature, no tiers, no branding fee
- We never raise the price of an existing subscription
Or $190 a year (two months free). 7-day free trial. Free for pilot stores until launch.
Already using a survey app? Bring your history.
Import your answers from your current app’s CSV export (soon after launch). Run both side by side while you compare. Leave us any time; your answers stay in Shopify.
On the bench
What we’re building next. Not available yet; same price when it ships.
- Cost per new customer, by channel
- Return reasons, by channel
- Everything after the purchase in one view: ratings from your review app, returns and repeat buyers, by product and channel
Questions
Will it slow my checkout?
No. It appears after payment, built with Shopify’s own components, and loads from Shopify.
What customer data does it read?
The answer and its order. No names, emails, phone numbers or addresses. Written answers are encrypted.
Which plans?
Basic and up, including Shopify Plus. The Order status page needs Shopify’s new customer accounts.
What about orders from AI assistants?
If the buyer reaches your Thank you or Order status page, we ask. If not, we count and label the order so your report doesn’t skip it.
Does it work with Klaviyo?
Through Shopify Flow: send each answer to Klaviyo, Slack or Google Sheets. Order tags work with anything that reads Shopify orders.
What if I leave?
Export everything first, any time. The order tags you turned on stay in Shopify; we delete what we hold.
How do I get help?
Email support@kindsend.app. You’ll hear back within one business day, and the app tells you if something stops working.
When does it launch?
After the pilot and Shopify’s app review. Pilot stores use it free until then.
Everything in the first release
- Survey on the Thank you and Order status pages, once per order
- Up to 3 questions, a follow-up per answer
- Templates, randomized answer order, an “Other” option
- Ask everyone, only new customers, or only returning ones
- Orders and net sales by answer, new vs returning, weekly trend
- Answers in Shopify Analytics
- Order tags, a Shopify Flow trigger with templates, CSV export
- A weekly email with where your customers came from
- Remove it cleanly from inside the app
Join the pilot
Two minutes. Free until launch. We ask for a store taking orders every week, 14 days on your live store and a few short replies. We only email you about this app.